Product Maintenance & Warranty Details

Cleaning each unit of your AirRestore Whole Home System is a quick-and-easy process.
There are NO FILTERS or accessories to buy or replace.

How often you’ll have to clean each unit varies and depends on the level of air pollutants each unit is working to clean. Typical household use generally requires a cleaning only 1-2 times per year. However, if a unit is working to clean more air pollutants such as cigarette smoke, cooking odors, pet dander, garbage, diaper pail or litter box odors, it may need cleaning more often to stay working at optimal efficiency.

If you have units that are no longer within their warranty CLICK HERE.

IMPORTANT WARRANTY INFORMATION:

Warranty Registration Form

The ELEMENT SERIES

products carry a 5-year manufacturer’s warranty.
Click below for details regarding this series’ warranty

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ELEMENT SERIES WARRANTY

The ORIGINAL SERIES

products carry a 1-year manufacturer’s warranty.
Click below for details regarding this series’ warranty.

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ORIGINAL SERIES WARRANTY

To maintain these warranties, it is necessary to perform regular cleaning on the interior and exterior of the units. *Clean your units once within the first 6 months of use to help gauge how often your AirRestore will require cleaning. After the initial cleaning, it is important to perform regular cleaning 1-2 times a year, or as necessary, to prevent buildup that may cause your unit to stop working.

Please view the instructional cleaning video below. Minor regular cleaning also helps: If you notice dust or buildup along the guards, unplug the unit and wipe the gaps clean with a tissue or rag. NOTE: Cat owners will find white crystals along the guards as a direct result of airborne urine being naturalized.

Please watch this step-by-step 3-minute video:

How to clean your AirRestore Whole Home System

ELEMENT SERIES WARRANTY DETAILS:

PRODUCT GUARANTEE, WARRANTY, RETURNS, CANCELLATIONS AND INVENTORY REPURCHASE

PRODUCT GUARANTEE: The Company offers a thirty (30) day money back guarantee, (less any applicable charges / shipping and handling), to all Dealers. In order to receive a refund from the Company pursuant to this policy, the requirements must be met from Section 8.8 in addition to the following:
- All product must be post-marked within thirty (30) days of the ship date.
- The items must be in Resalable condition, (see Definition of “Resalable” in Section 12 of the Privacy and Policies).
- Original purchase cannot be the free system from the initial enrollment kit;

FIVE YEAR LIMITED WARRANTY: Applicable Company products are warranted to be free from defects in materials or workmanship for one (5) years from the date of purchase from an Authorized Dealer of AirRestore Inc. products. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the Dealer or Customer for parts and/or labor, provided that the Dealer or Customer shall be responsible for any transportation charges. Replacement products may be new or refurbished at our discretion.

This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of the Company; or (v) damage to a product that has been modified or altered without the prior written permission of the Company.

Repairs have a ninety (90) day warranty. If the unit sent in is still under its original warranty, then the new warranty will be the longer of ninety (90) days or the balance of the original one-year warranty.

The warranties and remedies contained herein are exclusive and in lieu of all other warranties express, implied, or statutory, including any liability arising under any warranty of merchantability or fitness for a particular purpose, statutory or otherwise. Subject to applicable law, in no event shall our liability exceed the purchase price of the Hardware.

RETURNS BY RETAIL CUSTOMERS: The Company offers, through its Dealers, a thirty (30) day money back guarantee to all retail Customers. Every Dealer is bound to honor the retail Customer guarantee. If, for any reason, a retail Customer is dissatisfied with any product or service, the retail Customer may return the unused portion of the product to the Dealer from whom it was purchased, within thirty (30) days, for replacement, exchange or a full refund of the purchase price, (less any applicable charges).

All product must be post-marked within thirty (30) days of the ship date.
The items must be in Resalable condition, (see Definition of “Resalable” in Section 12 of the Privacy and Policies);

RETURNS BY DEALERS: Upon receipt of resalable products and sales aids, the Dealer will be reimbursed the net cost of the original purchase price(s). Shipping charges incurred by a Dealer when the items were purchased will not be refunded. If the purchase was made through a credit card, the refund will be credited back to the same account. If a Dealer was paid a bonus or commission based on a product that he or she purchased, and such product is subsequently returned for a refund the commission that was paid to the Dealer based on that product purchase will be deducted from the amount of the refund. In order to receive a refund from the Company pursuant to this policy, the requirements must be met from Section 8.8.
- All product must be post-marked within thirty (30) days of the ship date.
- The items must be in Resalable condition, (see Definition of “Resalable” in Section 12 of the Privacy and Policies).
- Original purchase cannot be the free system from the initial enrollment kit;

WARRANTY EXCHANGE: To receive a replacement product on incomplete or defective product the Dealer must report the matter within thirty (30) days from the ship date.

PRODUCT EXCHANGE: If the Dealer would like to exchange a product model, the Dealer must request the exchange within thirty (30) days from the ship date. An exchange will only be honored for the equivalent model of the product the dealer would like to exchange. Upgrade exchanges will not be permitted. The Dealer is responsible for shipping product to and from the Company.

ORDER CHANGES AND CANCELLATIONS: Your order begins processing as soon as you click the “Submit” button. After submission, it may be possible to change or cancel your order by calling us directly. Once inventory has been allocated to your order, it cannot be changed or canceled. IMPORTANT: Any attempts to change or cancel your order after it moves into the shipping process does not guarantee the order will be changed or will not be shipped. If we are unable to change or stop your order, you can return or exchange any unwanted items in accordance with our return policy.

RETURN OF INVENTORY AND SALES AIDS BY DEALERS UPON CANCELLATION: Upon cancellation of a Dealer’s Agreement, the Dealer may return any products and sales aids held in his or her inventory, except for the initial enrollment kit, for a refund, (less any applicable charges / shipping and handling). In order to receive a refund from the Company pursuant to this policy, the following requirements must be met:
- The items being returned must have been personally purchased by the Dealer from the Company, (purchases from other Dealers or third parties are not subject to refund);
- The items must be in Resalable condition, (see Definition of “Resalable” in Section 12 of the Privacy and Policies);
- The items must have been purchased from the Company within one year prior to the date of cancellation.

Upon receipt of resalable products and sales aids, the Dealer will be reimbursed 85% of the net cost of the original purchase price(s) if return is within the first thirty (30) days, and 80% if return is outside of the thirty (30) days. Shipping charges incurred by a Dealer when the items were purchased will not be refunded. If the purchase was made through a credit card, the refund will be credited back to the same account. If a Dealer was paid a bonus or commission based on a product that he or she purchased, and such product is subsequently returned for a refund the commission that was paid to the Dealer based on that product purchase will be deducted from the amount of the refund. In order to receive a refund from the Company pursuant to this policy, the requirements must be met from Section 8.8.

UNAUTHORIZED RETURNS: The Company defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by the Company. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire will cause the Company to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and the Company will discard the product. The Dealer or Customer assumes all shipping and handling charges for any unauthorized return.

PROCEDURES FOR ALL RETURNS: The following procedures apply to all returns for refund, repurchase, warranty or exchange:
- All merchandise must be returned by the Dealer or Customer who purchased it directly from the Company.
- All products to be returned must have a Return Authorization Number which is obtained by calling the Dealer Services Department. This Return Authorization Number must be written on each package returned. Products returned without a RMA number will not be refunded or credited and will be discarded.
- Your return must be received no later than two (2) weeks after we have provided your RMA number.
- The returns must be accompanied with the original or a copy of the original packing slip.
- If product was purchased in any type of kit, it must be returned with all product and marketing materials unused and in its original packaging. If only a portion of a stocked package (several products grouped under one item name/number) is returned, the full value and Personal Volume (PV) of the item(s) kept will be deducted from the refund on the return order.
  - If the product being returned is part of the Element Series enrollment kit, the free system can be returned but there will be no refund allocated with it. The $499.00 is nonrefundable since it is an enrollment fee.

The Dealer or Customer is responsible for all shipping costs and must use a traceable shipping method. Proper shipping container(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped to the Company shipping pre-paid. The company does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the Dealer. If returned product is not received by the Company’s Distribution Center, it is the responsibility of the Dealer to trace the shipment.
If a Dealer is returning merchandise to the Company that was returned to him or her by a personal retail Customer, the product must be received by the Company within ten (10) days from the date on which the retail Customer returned the merchandise to the Dealer, and must be accompanied by the sales receipt the Dealer gave to the retail Customer at the time of the sale.
Once your order is received and inspected at our return processing center (usually within 10 business days), your refund will be processed to the credit card used to purchase the order. Depending on your credit card company, it may take an additional 2-10 business days after your refund is applies for monies to post to your account.
The items must be in Resalable condition, (see Definition of “Resalable” in Section 12 of the Privacy and Policies);

ORIGINAL SERIES WARRANTY DETAILS:

PRODUCT GUARANTEE, WARRANTY, RETURNS, CANCELLATIONS AND INVENTORY REPURCHASE

PRODUCT GUARANTEE: The Company offers a thirty (30) day money back guarantee, (less any applicable charges / shipping and handling), to all Dealers. In order to receive a refund from the Company pursuant to this policy, the requirements must be met from Section 8.8 in addition to the following:
- All product must be post-marked within thirty (30) days of the ship date.
- The items must be in Resalable condition, (see Definition of “Resalable” in Section 12 of the Privacy and Policies).
- Original purchase cannot be the free system from the initial enrollment kit;

ONE YEAR LIMITED WARRANTY: Applicable Company products are warranted to be free from defects in materials or workmanship for one (1) year from the date of purchase from an Authorized Dealer of AirRestore Inc. products. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the Dealer or Customer for parts and/or labor, provided that the Dealer or Customer shall be responsible for any transportation charges. Replacement products may be new or refurbished at our discretion.

RETURNS BY RETAIL CUSTOMERS: The Company offers, through its Dealers, a thirty (30) day money back guarantee to all retail Customers. Every Dealer is bound to honor the retail Customer guarantee. If, for any reason, a retail Customer is dissatisfied with any product or service, the retail Customer may return the unused portion of the product to the Dealer from whom it was purchased, within thirty (30) days, for replacement, exchange or a full refund of the purchase price, (less any applicable charges).
- All product must be post-marked within thirty (30) days of the ship date.
- The items must be in Resalable condition, (see Definition of “Resalable” in Section 12 of the Privacy and Policies);

RETURNS BY DEALERS: Upon receipt of resalable products and sales aids, the Dealer will be reimbursed the net cost of the original purchase price(s). Shipping charges incurred by a Dealer when the items were purchased will not be refunded. If the purchase was made through a credit card, the refund will be credited back to the same account. If a Dealer was paid a bonus or commission based on a product that he or she purchased, and such product is subsequently returned for a refund the commission that was paid to the Dealer based on that product purchase will be deducted from the amount of the refund. In order to receive a refund from the Company pursuant to this policy, the requirements must be met from Section 8.8.
- All product must be post-marked within thirty (30) days of the ship date.
- The items must be in Resalable condition, (see Definition of “Resalable” in Section 12 of the Privacy and Policies).
- Original purchase cannot be the free system from the initial enrollment kit;

WARRANTY EXCHANGE: To receive a replacement product on incomplete or defective product the Dealer must report the matter within thirty (30) days from the ship date.

PRODUCT EXCHANGE: If the Dealer would like to exchange a product model, the Dealer must request the exchange within thirty (30) days from the ship date. An exchange will only be honored for the equivalent model of the product the dealer would like to exchange. Upgrade exchanges will not be permitted. The Dealer is responsible for shipping product to and from the Company.

ORDER CHANGES AND CANCELLATIONS: Your order begins processing as soon as you click the “Submit” button. After submission, it may be possible to change or cancel your order by calling us directly. Once inventory has been allocated to your order, it cannot be changed or canceled. IMPORTANT: Any attempts to change or cancel your order after it moves into the shipping process does not guarantee the order will be changed or will not be shipped. If we are unable to change or stop your order, you can return or exchange any unwanted items in accordance with our return policy.

RETURN OF INVENTORY AND SALES AIDS BY DEALERS UPON CANCELLATION: Upon cancellation of a Dealer’s Agreement, the Dealer may return any products and sales aids held in his or her inventory, except for the initial enrollment kit, for a refund, (less any applicable charges / shipping and handling). In order to receive a refund from the Company pursuant to this policy, the following requirements must be met:
- The items being returned must have been personally purchased by the Dealer from the Company, (purchases from other Dealers or third parties are not subject to refund);
- The items must be in Resalable condition, (see Definition of “Resalable” in Section 12);
- The items must have been purchased from the Company within one year prior to the date of cancellation.

UNAUTHORIZED RETURNS: The Company defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by the Company. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire will cause the Company to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and the Company will discard the product. The Dealer or Customer assumes all shipping and handling charges for any unauthorized return.

PROCEDURES FOR ALL RETURNS: The following procedures apply to all returns for refund, repurchase, warranty or exchange:
- All merchandise must be returned by the Dealer or Customer who purchased it directly from the Company.
- All products to be returned must have a Return Authorization Number which is obtained by calling the Dealer Services Department. This Return Authorization Number must be written on each package returned. Products returned without a RMA number will not be refunded or credited and will be discarded.
- Your return must be received no later than two (2) weeks after we have provided your RMA number.
- The returns must be accompanied with the original or a copy of the original packing slip.
- If product was purchased in any type of kit, it must be returned with all product and marketing materials unused and in its original packaging. If only a portion of a stocked package (several products grouped under one item name/number) is returned, the full value and Personal Volume (PV) of the item(s) kept will be deducted from the refund on the return order.
  - If the product being returned is part of the Original Series enrollment kit, the free system can be returned but there will be no refund allocated with it. The $399.00 is nonrefundable since it is an enrollment fee.

The Dealer or Customer is responsible for all shipping costs and must use a traceable shipping method. Proper shipping container(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped to the Company shipping pre-paid. The company does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the Dealer. If returned product is not received by the Company’s Distribution Center, it is the responsibility of the Dealer to trace the shipment.
If a Dealer is returning merchandise to the Company that was returned to him or her by a personal retail Customer, the product must be received by the Company within ten (10) days from the date on which the retail Customer returned the merchandise to the Dealer, and must be accompanied by the sales receipt the Dealer gave to the retail Customer at the time of the sale.
Once your order is received and inspected at our return processing center (usually within 10 business days), your refund will be processed to the credit card used to purchase the order. Depending on your credit card company, it may take an additional 2-10 business days after your refund is applies for monies to post to your account.
The items must be in Resalable condition, (see Definition of “Resalable” in Section 12 of the Privacy and Policies);